The customer may return or exchange an order within 7 days of the delivery date, provided the products have not been opened. If the order is returned, the delivery charge will be deducted from the order amount, and the customer must visit the branch to process the exchange or return.
Refunds are issued by bank transfer within a maximum of 14 working days from the date the order is returned.
If the customer receives a faulty product, or the product fails within 7 days of the delivery date, it will be exchanged through our delivery representative, or through the shipping company if the customer is outside the delivery area. Shipping charges are covered by the company.
If the customer receives the wrong products due to an error by the company, they will be exchanged through our delivery representative, or through the shipping company if the customer is outside the delivery area. Shipping charges are covered by the company.
If the customer is outside the delivery area, received the order through the shipping company, and wishes to return or exchange it, they may do so within 7 days of the delivery date, and shipping charges are borne by the customer.
