FAQ

FAQ


Payment

What payment methods do you accept?

Cash on delivery, credit card, and Tamara (Saudi Arabia and the UAE only).


Can I cancel my order?

Yes, when we contact you to confirm delivery.



Shipping

How long will my order take?

Expected delivery is within 6 working days.


How much is shipping?

It depends on your country and is shown at checkout.



Returns

Can I return my order?

Yes, within 7 days of delivery, provided the products have not been opened.


How long does a refund take?

Up to 14 working days by bank transfer.



Warranty

How long is the warranty?

One year from the date of purchase, covering manufacturing defects only.


What do I need to claim it?

Your purchase invoice.